Effective Date: 01-01-2025

1. Introduction

Welcome to https://www.bimbodollwear.com (the “Website”). These Terms and Conditions of Use (“Terms”) govern your access to and use of the Website and all content, services, and products available through the Website. “Bimbo Dollwear,” “we,” “us,” or “our” refers to us, registered at 35 Linkside Drive, Pennard SA3 2BR. “You” or “your” refers to the user of the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not access or use the Website.

2. Ordering

• Order Process: You can place an order by following the instructions on the Website. After placing an order, you will receive an order confirmation email. A legally binding contract is formed only when we send you a dispatch confirmation email.
• Pricing and Payment:All prices are displayed in GBP (£) and include VAT unless otherwise stated. We accept PayPal, Stripe, and many more. You agree to provide accurate and complete payment information.
• Stock Availability: All products are subject to availability. If a product you order is unavailable, we will contact you to offer a replacement, a refund, or the option to wait until the product is back in stock.
• Order Cancellation: You may cancel your order before it is dispatched by contacting us at info@bimbodollwear.com. Once your order has been dispatched, you will need to follow our returns policy.

3. Shipping and Delivery

• Delivery Methods: We offer Royal Mail as a standard.
• Delivery Time frames: Estimated delivery times are 7-14 business days. However, these are estimates and are not guaranteed. Pre-Sale Items are sent when products become available.
• Shipping Costs: Shipping costs are calculated at checkout and depend on the delivery method and destination.
• Delivery Address: You are responsible for providing a correct and complete delivery address. We are not responsible for orders delivered to incorrect addresses provided by you.
• Failed Delivery: If you are not available to receive your order, the courier may leave a calling card or attempt redelivery. If delivery is repeatedly unsuccessful, the order may be returned to us, and you may be responsible for additional shipping costs.

4. Returns and Exchanges

• Strict Return Conditions: To be eligible for a return, items must be unworn, unwashed, in their original condition, and in their original packaging with all tags attached. Any signs of wear, use, or damage will result in the return being rejected. If a return does not meet our conditions, the item may be sent back to you at your expense or subject to a restocking fee.
• Non-Returnable Items: The following items are non-returnable: [List Non-Returnable Items, e.g., intimate apparel, swimwear, sale items, custom-made items].
• Return Window: You must initiate a return within 14 days of receiving your order.
• Return Process: To initiate a return, please contact us at info@bimbodollwear.com with your order number and reason for the return. We will then provide you with further instructions. You are responsible for the return shipping costs unless the item is faulty or we have made an error with your order.
• Refunds: Once we receive the returned item and verify that it meets our strict return conditions, we will process your refund within 14 business days. Refunds will be credited to your original payment method.
• Exchanges: We do not currently offer exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order.

5. Product Information

• Product Descriptions: We make every effort to accurately describe our products. However, slight variations in color, size, or detail may occur.
• Size Guides: Size charts are provided for guidance only. It is your responsibility to check the size chart carefully before placing an order.
• Product Care: Follow the care instructions provided on the garment label to ensure the longevity of your purchase.

6. Intellectual Property

• All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Bimbo Doll wear and is protected by copyright and other intellectual property laws. You may not use any content from the Website without our prior written consent.

7. Privacy Policy

Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information. Please review our Privacy Policy .

8. Cookies

Our Website uses cookies. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy.

9. Disclaimer and Limitation of Liability

To the fullest extent permitted by law

We disclaim all warranties, express or implied, relating to the Website and its content.

We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website.

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total price you paid for the products in question.

We do not warrant that the products will meet your individual requirements unless explicitly stated in the product description.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before taking legal action, we encourage you to contact our customer service team at info@bimbodollwear.com to resolve any disputes informally.

11. Contact Information  

Bimbo Dollwear
35 Linkside Drive, SA3 2BR
info@bimbodollwear.com

12. Changes to these Terms

We reserve the right to update these Terms at any time. If you continue using our Website after changes to these Terms, it means you accept the updated Terms. Any changes will be posted on the Website, and it is your responsibility to review these Terms periodically.